Mobile Device Insurance
Get your devices insured when you buy from us
SENTINEL is the first comprehensive service which seamlessly delivers mobile insurance and protection in one piece.
With over 6000 Sentinel activation on mobile devices, 0% failure rate in Claims processing, 15% increase in sales within 6 months, Sentinel guarantees its customers value on all service offerings bundled with Samsung mobile devices. Sentinel covers the following:
CUSTOMER REQUIREMENTS
Device Insurance (Screen Damage and Liquid Damage)
- The Customer must download the SENTINEL app and create an account in order to register for this service and activate Sentinel before leaving the store.
- All Claims must be promptly reported by device owner/holder via customer’s account on the web portal immediately after the incident.
- In the case of Screen Damage, Customer must return the loaner device in the same excellent condition as it was received.
- All loaner devices must be certified in excellent condition by us when returned, before the repaired device is released (in case of screen damage).
| SCREEN DAMAGE | LIQUID DAMAGE | |
|---|---|---|
| Resolution | Screen Repair (by Service Centre) | Replacement Device |
| Period of Cover | One year | 6 months |
| Loaner Device Eligibility | YES (for Devices worth N150,000 & above and a valid means of ID is required) | NO |
| Loaner Device Type | Pre-owned device that is one generation less | N/A |
| Cover Limit | One repair in a year | One replacement in a year |
SENTINEL PRICE: The entire offering comes in 3 different variants as listed below:
| SCREEN DAMAGE | LIQUID DAMAGE | LOANER DEVICE DURING REPAIR | UPGRADE | SENTINEL COST(expressed as a % cost of device) | |
|---|---|---|---|---|---|
| OPTION 1- Upgrade only | 3% | ||||
| OPTION 2 - Screen & Liquid Damage | 5% | ||||
| OPTION 3- Screen & Liquid damage, Upgrade | 7% |
**This service is only applicable within the territory of the Federal Republic of Nigeria